Help & information

A little clarity goes a long way.

Frequently asked questions about getting started, running assessments, and managing your ScalerHire workspace.

Getting started

The essentials before you create a workspace.

What is ScalerHire?Read answer

ScalerHire is AI interview and candidate screening software that screens resumes, conducts automated AI interviews, and shortlists candidates for recruiters.

How do I create a recruiter account?Read answer

Sign up with your Google account and enter your company name. Your name and verified email are filled from Google. Returning recruiters can sign in with Google; existing password accounts can still use their password.

Can I explore the product before signing up?Read answer

Yes. The demo lets you experience the candidate assessment flow without creating a recruiter account. You can also review the available plans on the pricing page before you get started.

Screening & interviews

How the assessment process fits your hiring workflow.

Which assessment stages can I use?Read answer

The hiring workflow includes resume scoring, pre-screening questions, written screening, optional coding assessments, AI voice interviews, and an evaluation report. Available stages depend on your plan and the configuration of the role.

How does the AI voice interview work?Read answer

Candidates speak with an AI interviewer in the browser. It asks role-specific questions and follow-ups, transcribes the conversation, and uses the answers as evidence for the evaluation. Recruiters can review the transcript and assessment findings afterward.

Can I configure the evaluation for each role?Read answer

Yes. You can configure role requirements, skills, assessment stages, evaluation weights, and thresholds. Review the configuration before inviting candidates so the process matches the role you are hiring for.

Candidates & evaluation

What candidates need and what your team can review.

Do candidates need to install an application?Read answer

No. Candidates open their application or invitation link and complete the assessment in the browser. Voice interviews require microphone access; webcam, fullscreen, or screen-sharing requirements depend on the assessment configuration and device support.

What information is included in an evaluation?Read answer

Depending on the completed stages, recruiters can review resume matching, assessment scores, answer feedback, interview transcripts, integrity signals, and an overall recommendation. Review the supporting evidence rather than relying on a score alone.

What do integrity signals tell me?Read answer

Monitoring may surface events such as tab changes, paste activity, or webcam findings when enabled. These signals need context and are not proof of misconduct. Their effect on progression or evaluation depends on the role configuration.

Plans & payments

Choosing a plan and managing your usage.

Is there a free trial?Read answer

New recruiter accounts receive an initial free-trial allowance, with no credit card required to sign up. Your dashboard shows the available interviews and trial expiry. Check the pricing page for current plan details.

How do payments work?Read answer

Payments are collected through Razorpay. Plans and add-ons currently use one-time checkout payments, not automatic recurring charges. Entitlements are applied after a payment is confirmed as captured. Review the amount, currency, and selected period before paying.

Can I purchase additional capacity?Read answer

Available add-ons let you purchase extra interview credits or job slots. View your current allowance and available add-ons under Billing & Usage. Add-ons extend your existing limits; they do not replace your plan.

Still have a question?

Tell us what you need help with. We’ll point you in the right direction.

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