Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ScalerHire, including our website, web application and related services (the “Service”), provided by Welkdock Technologies (“we”, “us”, “our”).

By creating an account, purchasing a plan, taking part in an assessment, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” refers to that organisation.

ScalerHire is AI interview and candidate screening software. It allows employers (“Customers”) to screen resumes, run written and coding assessments, conduct AI voice interviews and review structured evaluations of job applicants (“Candidates”). We may add, change or remove features from time to time, and will make reasonable efforts to notify Customers of material changes that reduce core functionality.

• Customer accounts are created using Google Sign-In. You must provide accurate company information and keep it up to date.
• You are responsible for activity that occurs under your account and for keeping access to your Google account secure.
• You must be at least 18 years old and able to enter into a binding contract to use the Service.
• Please notify us immediately at the contact address below if you suspect unauthorised use of your account.

As a Customer, you are responsible for how you use the Service in your hiring process. In particular, you agree to:

• Have a lawful basis to collect and process Candidate personal data, and provide Candidates with any notices required by law, including notice that AI tools and assessment integrity monitoring are used.
• Use evaluations, scores and recommendations as one input to your decision, and make final hiring decisions through appropriate human review.
• Comply with all applicable employment, anti-discrimination, data protection and privacy laws.
• Configure job criteria that are relevant to the role and do not discriminate on the basis of protected characteristics.
• Respond to Candidate requests relating to their personal data, with our reasonable assistance.

If you take part in an assessment, you agree to provide truthful information and to complete the assessment yourself without unauthorised assistance. Some assessments require camera, microphone or screen access, and record integrity signals that are shared with the employer.

The employer that invited you decides how your application is assessed and is responsible for its hiring decision. We do not guarantee any interview, offer or employment outcome.

The Service uses artificial intelligence to analyse information and generate content such as questions, transcripts, scores and recommendations. AI outputs may be incomplete or inaccurate and are provided to support, not replace, human judgement. You are responsible for reviewing outputs before relying on them. We do not warrant that any evaluation will be free from error or will predict job performance.

You must not, and must not permit others to:

• Use the Service for any unlawful, fraudulent or discriminatory purpose.
• Upload content that infringes the rights of others, or that is malicious, harmful or offensive.
• Attempt to gain unauthorised access to the Service, other accounts, or our systems and networks.
• Interfere with or disrupt the integrity, security or performance of the Service.
• Reverse engineer, scrape, copy or resell the Service, except as permitted by law.
• Use the Service to build a competing product, or to train machine learning models without our written consent.
• Circumvent usage limits, assessment integrity controls or payment requirements.

• New Customer accounts may receive a free-trial allowance. Trial allowances, limits and expiry are shown in your dashboard and may change for new accounts.
• Paid plans and add-ons are described on our pricing page. Prices are shown before checkout and are inclusive or exclusive of taxes as indicated at the time of purchase.
• Payments are processed by Razorpay. Plans and add-ons are one-time purchases and do not renew automatically.
• Plan entitlements, interview credits and job limits are applied after the payment is confirmed. Purchasing a new plan replaces the allowances of your current plan, and add-ons extend your existing limits.
• Unused credits and allowances have no cash value and are not transferable.
• Except where required by law, payments are non-refundable. If you believe you were charged in error, contact us at [email protected] within 14 days of the payment and we will review your request.

You retain ownership of the content you submit to the Service, including job descriptions, resumes and assessment responses (“Content”). You grant us a limited licence to host, process and display Content solely to provide, secure and support the Service, in accordance with our Privacy Policy.

You confirm that you have the necessary rights and permissions to submit Content and to allow us to process it as described in these Terms.

The Service, including its software, design, text, graphics and trademarks, is owned by Welkdock Technologies or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business or personal purposes. Feedback you provide may be used by us without obligation to you.

The Service relies on third-party services, including Google Sign-In, Razorpay and AI model providers. Your use of those services may also be subject to their own terms. We are not responsible for third-party services that we do not control, although we select providers with care.

You may stop using the Service at any time and may ask us to close your account by contacting us. We may suspend or terminate access to the Service if you breach these Terms, if your use creates a security or legal risk, or if required by law. Where reasonable, we will give notice before doing so.

On termination, your right to use the Service ends. Sections that by their nature should survive termination, including payment obligations, intellectual property, disclaimers and limitation of liability, will continue to apply.

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or completely secure.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or related to your use of the Service or any hiring decision. Our total liability for any claim arising from or related to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless Welkdock Technologies and its personnel from claims, losses and expenses, including reasonable legal fees, arising from your Content, your hiring decisions, or your breach of these Terms or applicable law.

These Terms are governed by the laws of India. Before starting formal proceedings, both parties agree to try to resolve any dispute informally by contacting the other party. Subject to applicable law, the courts of India will have exclusive jurisdiction over any dispute arising from these Terms or the Service.

We may update these Terms from time to time. The effective date at the top of this page shows when they were last revised. Where changes are material, we will provide notice through the Service or by email before they take effect. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms, please contact Welkdock Technologies at [email protected].